FAQ & INFO
SHIPPING AND RETURNS
How much does shipping cost in Italy and abroad?
In Italy, shipping is free.
For countries outside Italy, the shipping cost varies depending on the destination and the weight of the goods.
To find out the exact shipping price for your destination, you can add products to your cart and proceed with the purchase; the system will automatically calculate the shipping cost based on the information entered.
What are the delivery times?
On average, delivery in Italy is expected within 3 business days.
For other countries, delivery times are 5-7 business days.
What are the payment methods?
You can pay with MasterCard, Visa, American Express, PayPal, Klarna, Scalapay, Maestro, Bancontact, iDEAL, Apple Pay, Google Pay. For orders from Italy, cash on delivery is possible with an additional charge of €5.00.
Can I receive a webtracking code when I place an order?
Yes, this is a standard procedure we adopt. As soon as the courier picks up your package, you will receive an email with the tracking link.
Are taxes and customs duties included in the price?
For orders placed from within the European Union, the price published online includes taxes and customs duties.
For orders placed from outside the European Union, the price published online does not include customs duties and local national taxes of the destination country, which must be paid directly to the courier upon delivery.
Can I make a return or exchange?
Yes, we always offer the possibility of a refunded return or an exchange of goods.
All items must be returned in the condition in which they were received. Products being returned must be worn or viewed only for the time necessary to verify their size, fit, and/or satisfaction. Any other use is prohibited. Furthermore, products must be preserved in their integrity and consistency to be resold, and must not show signs of use other than trying on the product, nor must they be damaged, washed, or altered. They must be returned with their tags attached, and the original bag and/or box. All returned items will be subject to verification.
How long do I have to return the goods?
You can make a return or exchange within 14 days of receiving the purchased product.
What are the waiting times for returns?
In the event of a return, the waiting times to see the credit range from 7 to 10 days. In the event of an exchange, a new shipment will be made at the time of the exchange request.
Is return shipping free?
Return shipping is at the customer's expense in the case of a definitive return.
For exchanges, the new shipment will be free.
Note: The costs and organization of the return are your responsibility, unless defective goods are sent or errors are attributable to our warehouse.
How can I make a return or exchange?
To make a return or exchange, send an email to info@lucasgiordani.com, with the subject line "return" or "exchange" followed by the order identification number (e.g., "Return Order no. 1021").
It is advisable, in order to understand our customers' needs, to include in the email the reason for the return or exchange. As soon as we receive your request, you will be contacted by one of our operators who will assist you throughout the process.
In the event of a definitive return, it is mandatory to download, print, and fill out the PDF form, then include it in the shipment.
Click here to download the form.
MORE INFORMATION
Is it possible to request assistance and more information before making a purchase?
Yes, you can contact us via chat, email, Facebook, or Instagram direct message to receive guidance and help from our customer support before making a purchase (sizes, etc.).
Email: info@lucasgiordani.com
FB: Lucas Giordani Italian Brand
Instagram: lucasgiordaniofficial
What does Pre-Order mean?
You can pre-order a selection of items even before they are available; these items are identified by the "Pre-Order" label. By purchasing in advance, you will secure the item as soon as it becomes available.
You will receive a confirmation email as soon as we ship your package.
Pre-order items cannot be purchased with cash on delivery.
What is your newsletter for?
It's a useful tool to stay updated on all our offers, news, and promotions.
How can I subscribe to the newsletter?
You can subscribe through the "subscribe" section on the website.
What are the benefits of subscribing to the site?
When creating your account, your personal data will be requested to speed up the purchase process.
Additionally, you will receive a 10% discount on all items.